Faq
Online:
Choose the product or products of your interest in the many variants available, insert the product in the cart by clicking on the "Add to cart!" Button, you are transferred to the page relating to the Cart where you can check the product cost. It is possible to add other products to the cart by clicking on the "Continue shopping" button; if instead you want to complete the order, click on "Proceed to payment" and you will be transferred to the registration page where you can enter your data for shipping / billing and choose the payment method you prefer, after verifying the accuracy of the data entered and the summary of your order just click on the "Complete the order" button and your order will be completed.
By phone:
Contact us via Whatsapp at +39 3332624851 one of our. operator will be at your disposal to fill in the order by registering for your account, at the time of closing the order, established together with the operator on the phone, you will be sent an e-mail confirming and order summary, which must be checked in its entirety and accepted with a reply to our e-mail.
Within 14 days of receiving your order, you can return your items by requesting a refund or replacement.
Returned items must be new, unused and with original packaging and labels.
For custom orders and intimate items "these items", unless they arrive damaged or defective, I cannot return or exchange.
Follow these simple instructions to activate a return request:
1. Contact our Customer Care to authorize the return "via whatsapp +393332624851" or "via email info@gioieitaliane.it"
2. Fill out the Returns form in all its parts DOWNLOAD and insert it inside the package
3. Send everything to this address:
Gioie Italiane
Via Castel Belvedere 185
80016 Marano di Napoli (NA)
Italy
If you reside outside the European Union, at the time of shipment, declare that it is a return and write the value of the product that the operator communicated to you at the time of the return authorization
as soon as the package returns to the company we will carry out the necessary checks, then we will issue the refund.
Any customs duties will be deducted from the refund.